Business Directory
Berwyn’s diverse business base offers visitors and residents a ton of options. From dining to specialty retail, 21 and over haunts and everyday personal services, Berwyn has got you covered.
Local businesses are the backbone of our community, providing local employment, supporting local organizations, generating sales and property taxes and overall keeping our city vibrant and #FullofCharacter.
BDC Seminar | A Guide To Customer Success
Did you know that It costs more to attract new customers than it does to take care of the ones you already have? At the end of the day, your customer service affects the bottom line. As a business, it is essential that you have a customer service plan in place for you and your team.
With over 13 yrs of experience in the customer service industry, our speaker, Joshua S. Reed from Tier One Consulting LLC will cover some essential Do’s and Don’ts along with the key points below.
- Staff Training.
- Is the customer always right?
- Do your employees know the policy for returns, food not prepared correctly or “I want my money back”?
- When customers want to give their feedback (good or bad), is there different options on how they can respond to the employee/company
Date and Time
Thursday Feb 21, 2019
11:30 AM - 1:00 PM CST
Thurs, February 21
Seminar: Noon -1:00 PM
Please arrive at 11:15 AM for check-in
11:30 AM Lunch
12:00 PM Session begins
1:00 PM Q & A
Lunch Included in fee.
Location
Connie's Family Restaurant & Cocktails
Event Room
3271 S Harlem Ave
Berwyn, IL 60402
Fees/Admission
Early bird registration by Feb 17 at 11:30 AM is $15 for BDC members/$20 for non-members. After this date and at the door, $20 for BDC members/$25 for non-members.
NOTE: Early bird discounts applied at checkout.
Contact Information
Berwyn Development Corporation
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